Frequently Asked Questions

Wax melts are like candles but without the wick. Instead, they're placed in the top of a electric or tealight wax melt burner. As they start to melt, fragrance is released filling the room with your favourite scent. Unlike a candle, the wax used in a melt does not evaporate, only the fragrance.

Either snap off a section, or place 1-2 individual melts into the top of your burner. Your home will soon be filled with scent. We always recommend starting with a small amount and adding to it if you feel the smell is not strong enough.
We prefer a tealight burner but our melts do also work in an electric burner.

You should expect to experience around 8-10 hours of fragrance for each section of a snap bar or 1-2 individual melts. Everyone experiences scent differently, so what might be a strong smell for you, may be lighter in strength to another.
You may find that you can get more out of each piece of wax, and our customers quite often remelt their wax time and time again until they can lo longer smell the scent.

We use a soy wax blend, of soy and other natural vegetable waxes. We find this to give off the best scent throw and doesn't contain any additives or other nasties.

This is called polymorphism or "frosting" and is a natural characteristic of soy wax. Frosting is when a white, crystalline layer forms on the surface or sides of natural waxes, such as soy. Frosting does not effect the performance of wax melts in any way and actually indicates that we are using a natural product.

The white "smoke" you may sometimes see coming from your wax melt isn't actually smoke but is the vapour from the fragrance being released. This is nothing to be concerned about.
If however, you ever see black smoke, please extinguish your tea-light candle immediately - the wax is burning too hot and there may be a hairline crack in the dish of your burner.

Our emails to you often end up in your spam folder, please check that first. If you still cannot locate your confirmation email, please contact us and we will be able to look into this for you.

If there are any problems with your order, please get in touch with us as soon as possible. Please provide us with your order number and photos of any damage or incorrect items and we will sort this out for you.

Everyone's sense of smell is different and we all have different tastes. We understand that you may sometimes receive a fragrance that doesn't necessarily agree with your nose, especially if purchasing a mystery box. We don't accept returns purely based on the fact you don't like a fragrance, but someone in your family or friend group may love it so it could be passed on to them to enjoy.

We do not currently ship internationally but this is something we are looking into.
Shipping outside of the UK can be very expensive so we want to make sure if we do offer this option, it is at the best possible rate.

Yes, we do offer wholesale options.
Currently we wholesale to Noelle. Christmas Shop in Australia.
Please get in touch with us if you would like more information!

Yes! We are more than willing to discuss custom orders with you.
Whether it is the perfect gift box for a loved on, wedding or special occasion favours or a fragrance we don't currently offer, don't hesitate to contact us and we will do our absolute best to accommodate your needs!